Shipping and Delivery Policy

Introduction

TalentLit is a cloud-based Software as a Service (SaaS) platform that provides recruitment and applicant tracking solutions. As a digital service, there is no physical shipping involved. This policy explains how our service is delivered, how you can access it, and what to expect regarding service availability and access credentials.

Digital Service Delivery

No Physical Shipping

TalentLit is a web-based software platform accessible through your internet browser. We do not ship any physical products, software packages, or hardware. All services are delivered digitally through our cloud infrastructure.

Instant Access

Upon successful registration and account creation, you will have immediate access to the TalentLit platform. There are no shipping delays or waiting periods for service delivery.

Account Activation and Access

Registration Process

To access TalentLit services:

• Complete the online registration form on our website
• Verify your email address through the confirmation link sent to your registered email
• Set up your account credentials (username and password)
• Complete your organization profile and initial setup

Access Credentials Delivery

Your account credentials and access information are delivered electronically:

• Email Confirmation: You will receive an email confirmation immediately after registration
• Account Access: Access credentials are created during registration and available instantly
• Welcome Email: A welcome email with login instructions is sent to your registered email address
• Platform URL: Access the platform at your organization's unique subdomain or through the main TalentLit portal

Email Delivery Time

Confirmation and welcome emails are typically delivered within:

• Immediate to 5 minutes: For most email providers
• Up to 15 minutes: For some corporate or international email servers
• Check Spam Folder: If you don't receive emails, please check your spam or junk folder
• Contact Support: If emails are not received within 30 minutes, contact our support team

Service Availability

24/7 Cloud Access

TalentLit is hosted on secure cloud infrastructure, providing:

• 24/7 availability from anywhere with internet access
• Access from any device (desktop, laptop, tablet, mobile)
• No installation required - access through web browsers
• Automatic updates and feature releases without user intervention

System Requirements

To access TalentLit, you need:

• A modern web browser (Chrome, Firefox, Safari, Edge, or Opera)
• Stable internet connection
• JavaScript enabled in your browser
• No specific operating system requirements (works on Windows, macOS, Linux, iOS, Android)

Subscription Activation

Free Plans

Free plan subscriptions are activated immediately upon account creation. You can start using the platform right away with the features available in the free tier.

Paid Subscriptions

For paid subscription plans:

• Immediate Activation: Upon successful payment processing, your subscription is activated instantly
• Payment Processing: Payment processing typically takes a few seconds to a few minutes
• Access Upgrade: Premium features become available immediately after payment confirmation
• Confirmation Email: You will receive a subscription confirmation email with invoice details

Trial Periods

If you are using a free trial:

• Trial access begins immediately upon trial activation
• No payment required during the trial period
• Full access to premium features during the trial
• Automatic conversion to paid plan at trial end (unless cancelled)

Data and Content Delivery

Real-Time Data Access

All data stored in TalentLit is:

• Stored securely in the cloud
• Accessible in real-time from any authorized device
• Automatically synchronized across all devices
• Backed up regularly to ensure data safety

Export and Download

You can export and download your data at any time:

• Export candidate data, resumes, and reports
• Download data in various formats (CSV, PDF, etc.)
• No additional charges for data export
• Data export is available instantly upon request

Support and Onboarding

Welcome Resources

Upon account creation, you will receive:

• Welcome email with getting started guide
• Access to our knowledge base and documentation
• Video tutorials and training materials
• Onboarding checklist to help you get started

Customer Support

Our support team is available to assist you:

• Email support with response within 24-48 hours
• In-app support chat for immediate assistance
• Help documentation and FAQ sections
• Video tutorials and webinars

Service Updates and Maintenance

Automatic Updates

TalentLit is continuously updated with new features and improvements:

• Updates are delivered automatically - no action required from you
• New features become available immediately upon release
• No downtime required for most updates
• Release notes are provided for major updates

Scheduled Maintenance

For scheduled maintenance that may require brief service interruption:

• Advance notice provided via email and in-app notifications
• Maintenance typically scheduled during low-usage hours
• Minimal downtime (usually less than 30 minutes)
• Status page updates during maintenance periods

Geographic Availability

TalentLit is available globally:

• Accessible from any country with internet connectivity
• No geographic restrictions on service delivery
• Multi-language support available for various regions
• Compliance with local data protection regulations where applicable

Changes to This Policy

We may update this Shipping and Delivery Policy from time to time to reflect changes in our service delivery methods or legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Contact Us

If you have any questions about service delivery, account access, or need assistance with accessing TalentLit, please contact us: