Contact Support

Get in touch with our support team. We're here to help you succeed with TalentLit.

Contact Options

Support Form

The quickest way to get help is through our support form. This ensures your request is properly categorized and routed to the right team member.

Submit a Support Request

Email Support

You can also reach us directly via email for non-urgent matters or follow-ups.

Email Addresses:

Response Times

We strive to respond to all support requests as quickly as possible. Here are our typical response times:

Response Time Guidelines:

  • 🚨
    Critical Issues: Within 2 hours (business hours)
  • ⚠️
    High Priority: Within 4 hours (business hours)
  • 📋
    General Support: Within 24 hours (business days)
  • 💡
    Feature Requests: Within 3-5 business days

Business Hours:

Monday - Friday: 9:00 AM - 6:00 PM (EST)

Saturday: 10:00 AM - 4:00 PM (EST)

Sunday: Closed

Before Contacting Support

To help us assist you more effectively, please check these common solutions first:

Quick Checklist:

  • ✓
    Check the Help Center: Browse our comprehensive help articles
  • ✓
    Try Basic Troubleshooting: Refresh the page, clear cache, try different browser
  • ✓
    Check Your Permissions: Ensure you have the right access level
  • ✓
    Gather Information: Note your browser, OS, and steps to reproduce the issue

Bug Reports

Help us improve TalentLit by reporting bugs and issues you encounter.

When Reporting Bugs, Include:

  • 1
    Steps to Reproduce: Detailed steps that led to the bug
  • 2
    Expected Behavior: What should have happened
  • 3
    Actual Behavior: What actually happened
  • 4
    Environment: Browser, OS, and any error messages
  • 5
    Screenshots/Video: Visual evidence of the issue

Feature Requests

We love hearing your ideas for improving TalentLit. Submit feature requests to help shape our product roadmap.

Feature Request Guidelines:

  • 💡
    Describe the Problem: What challenge are you trying to solve?
  • 🎯
    Proposed Solution: How would you like it to work?
  • 📊
    Business Impact: How would this help your workflow?
  • 👥
    User Impact: Who else would benefit from this feature?

Emergency Support

For critical issues that are blocking your business operations, we provide emergency support.

Emergency Support Criteria:

  • 🚨
    System Down: Complete service unavailability
  • 💾
    Data Loss: Critical data has been lost or corrupted
  • 🔒
    Security Issue: Suspected security breach or vulnerability
  • ⏰
    Time-Critical: Issue affecting time-sensitive business operations

Emergency Contact:

Phone: +1 (555) 123-4567
Email: emergency@talentlit.com
Available: 24/7 for critical issues

Additional Resources